Privacy Policy & Order Terms

Please read the following terms carefully before completing any purchase through our store. By placing an order, you fully and unconditionally agree to all the terms outlined below.

1. Return & Exchange Policy
Custom-Made Products

All our products are printed and designed specifically based on customer requests. We do not store pre-made designs or sizes. Therefore, returns or exchanges are not allowed unless there is a clear manufacturing defect. Any such issue must be reported within 24 hours of receiving the product and must include photos clearly showing the defect.

Responsibility for Size Selection

The customer is solely responsible for selecting the correct size before placing an order. Please carefully review the size chart, or request a size-trial service if available. Returns or exchanges will not be accepted if the issue is due to incorrect size selection by the customer.

2. Delivery & Shipping Policy
Delivery Within Kuwait

Orders within Kuwait are delivered through trusted third-party delivery services. Deliveries are typically made between 3:00 PM and 10:00 PM, depending on the drivers’ schedules and area distribution. We appreciate your cooperation and patience during this timeframe.

International Shipping & Customs
  • The shipping fee you pay does not include customs duties or taxes imposed by your country.
  • The customer is responsible for any additional charges upon delivery. Neither our company nor the shipping company holds responsibility for these costs.
  • Customs charges vary by country and cannot be predicted in advance.
3. Personal Data & Privacy Policy

Your personal data (such as name, email, phone number, and shipping address) is used only for the following purposes:

  • To process and fulfill your order successfully
  • To provide technical support and customer service when needed
  • To enhance your shopping experience on our site
  • To comply with any legal or regulatory requirements when necessary
  • For marketing or promotional purposes, only after obtaining your explicit consent

We are committed to protecting your personal data and will never sell or share it with any unauthorized third parties.

4. Agreement & Commitment to Terms

By completing any purchase on our website, you acknowledge and agree to all the terms and policies listed above and accept full legal responsibility for any violations.